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General
This Web site is owned by Jumeirah
LLC trading as Jumeirah (under
license from Jumeirah Beach Resort LLC), limited
liability company incorporated in Dubai, commercial
registration number 57869 share capital Dhs
300,000 fully paid up, of P.O. Box 73137, Dubai,
United Arab Emirates and having its head office
at Level 8, Emirates Towers Office, Sheikh Zayed
Road, Dubai. For the purposes of these Terms
and Conditions "We", "Our"
and "Us" refer to Jumeirah
LLC. Please carefully review these Terms and
Conditions before using this Web Site. Your
use of this Web Site indicates your irrevocable
agreement to be bound by these Terms and Conditions
(as may be amended by Us from time to time).
Data Protection
Any personal information you supply to Us when
you use this Web Site will be used in accordance
with our Privacy
Policy.
Proprietary Rights
All information, documents, and other materials
provided on our Web Site (as well as the organization
and layout of this Web Site) together with the
underlying software code are owned either directly
by Us or by Our licensors. Without Our prior
written permission, you may not copy, modify,
alter, publish, broadcast, distribute, sell
or transfer any material on this Web Site or
the underlying software code whether in whole
or in part. However, the contents of this Web
Site may be downloaded, printed or copied for
your personal non-commercial use. Any unauthorized
use of this Web Site may result in a violation
of copyright laws, trademark laws, the laws
of privacy and publicity, and communication
regulations and statutes. Nothing in this Web
Site should be construed to be a grant of a
license, ownership or any other proprietary
right in this Web Site, its contents or the
underlying software code.
Acceptable Use
You may only use this Web Site in accordance
with these Terms and Conditions and, in any
event, for lawful and proper purposes which
includes complying with all applicable laws,
regulations and codes of practice within the
Emirate of Dubai and any other jurisdiction
from which you are accessing this Web Site.
Modifications
We reserve the right to make updates to the
information, services, products and other materials
on this Web Site at any time without notice.
We may also modify these Terms and Conditions
at any time, and such modification shall be
effective immediately upon posting of the modified
Terms and Conditions on this Web Site. Accordingly,
your continued access or use of this Web Site
is deemed to be your irrevocable acceptance
of the modified Terms and Conditions.
Limitation of Liability
You agree that you do not (and will not) have
any right to bring an action (of any nature)
against any of Us or any company or entity managed
or operated by Us, or Our or their affiliated,
associated or subsidiary companies or the officers,
directors, managers, shareholders or staff thereof
(together the "Jumeirah Entities")
with respect to or in connection with the use
of this Web Site. Further, in no event will
, any of the Jumeirah Entities be liable for
any indirect, special, punitive, exemplary or
consequential losses or damages of whatsoever
kind arising out of or in connection with the
access to, or the use of this Web Site or any
information contained in it, including loss
of profit and the like whether or not in the
contemplation of the parties and whether based
on breach of contract, tort (including negligence),
product liability or otherwise, even if advised
of the possibility of such damages.
Disclaimer of Warranty
We provide this Web Site on an "as is"
and "as available" basis and without
any warranty or condition, express, implied,
statutory or otherwise. We and the Jumeirah
Entities, specifically disclaim all implied
warranties of title, merchantability, fitness
for a particular purpose and noninfringement,
to the maximum extent to which such disclaimers
are held to be valid.
Indemnification
You agree to indemnify and keep Us indemnified
from and against all costs, claims, demands,
liabilities, expenses, damages or losses (including
without limitation consequential losses, loss
of profit and loss of reputation, and all interest,
penalties and legal and other professional costs
and expenses) arising out of or in connection
with your breach of these Terms and Conditions.
Affiliates and other links
We do not review or monitor any Web Sites linked
to Our site and are not responsible for the
content of any such linked Web Sites. Your linking
to such Web Sites is at your sole risk. We are
not responsible for the information, products,
or services obtained on such other sites and
will not be liable for any damages arising as
a result of or in connection with your visits
to such sites. Any links to other sites are
provided merely for the convenience of the users
of this Web Site and the inclusion of these
links does not imply an endorsement of the linked
sites or the content therein. In addition, you
agree not to link your Web Site or any other
third party Web Site to Our site without Our
express prior written consent. To request such
consent, you may send an e-mail message to the
following address webmaster@jumeirahinternational.com.
We reserve the right, at any time and for any
reason not prohibited by law, to deny permission
to anyone to link a Web Site to Our site. We
reserve the right to withdraw Our consent at
any time to a link that in Our sole opinion
is inappropriate or controversial.
Governing Law
Your use of this Web Site and the operation
of these Terms and Conditions shall be governed
by and construed in accordance with the laws
and regulations of and applicable in the Emirate
of Dubai.
Dispute Resolution
In the event that there is any dispute or difference
between the parties arising out of or in connection
with the use of the Web Site or these Terms
and Conditions, either party may give written
notice to the other specifying in detail the
subject matter thereof. If the parties fail
to amicably settle the same within thirty (30)
days thereafter, the dispute or difference shall
be submitted to arbitration in the Emirate of
Dubai before a single arbitrator. Within thirty
(30) days after the aforesaid thirty (30) day
period the parties shall jointly appoint the
arbitrator but if by the end of that second
thirty (30) day period, they have not been able
to agree on any such joint appointment, the
arbitrator shall be appointed by the President
of the Dubai Chamber of Commerce. The arbitration
shall be conducted in the English language and
in accordance with such procedures as the arbitrator
agrees provided that no such procedure shall
be contrary to any laws for the time being in
force or applicable in the Emirate of Dubai.
The cost of arbitration shall form an issue
between the parties and be borne as provided
in the arbitration award and any award shall
be final and binding upon the parties and shall
be enforceable in any jurisdiction subject to
the laws of the relevant jurisdiction concerning
enforcement.
Waiver
Our failure to enforce the strict performance
of any provision of these Terms and Conditions
or the documents it incorporates by reference
will not constitute a waiver of Our right to
subsequently enforce such provision or any other
provisions of these Terms and Conditions or
the documents it incorporates by reference.
Severability
If any provision (or part thereof) of these
terms or conditions shall be deemed unlawful,
void, or for any reason unenforceable then that
provision shall be deemed severable from these
Terms and Conditions and shall not affect the
validity and enforceability of any remaining
provisions.
Complete Agreement
These Terms and Conditions and the documents
incorporated by reference thereto constitute
all the terms of your agreement with Us relating
to your use of this Web Site. Save as otherwise
provided in these Terms and Conditions and the
documents incorporated by reference thereto,
you acknowledge that you shall have no remedy
in respect of any statement, representation,
warranty or understanding (whether negligently
or innocently made) by any of Our staff, directors,
agents, consultants or representatives (and
whether authorised or not for this purpose)
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1. Definitions in these terms and conditions:
* Jumeirah is an internationally
renowned organisation. Its hotels are regarded
as amongst the most luxurious and innovative in
the world and have won numerous travel awards.
* r&R refers to the Rewards and Recognition
Corporate Programme
operated by Jumeirah.
* Member refers to the Company or individual enrolled
in the r&R Programme.
* Partner refers to any third party organisation
providing Awards or
benefits to the r&R Programme.
* Card means the Membership Card issued by Jumeirah to a Company under its r&R Programme.
* r&R Points are the Award currency earned
by using the Card.
* Retroactive claims are the claims submitted
by a Member for missing transaction details.
* Redemption is a form of payment using r&R
Points as a tender to acquire goods and services
within Jumeirah and its Partners.
2. The Card is issued by, and remains the property
of, Jumeirah.
3. Jumeirah reserves the right
to decline to issue or withdraw Membership at
any time, or to terminate the validity of the
Card together with the benefits attached thereto
at any time. The Card must be returned without
delay to Jumeirah when requested.
Cancellation of Membership may result in the
loss of all accumulated r&R Points, and
the Company will no longer be entitled to participate
in the Programme.
4. The r&R Programme has no pre-determined
termination date and may continue until such
time as Jumeirah decides to terminate
the Programme, at any time. The Member will
have six months from the date of Programme termination
to redeem accumulated r&R Points. After
this time, a Member may no longer earn r&R
Points or claim Awards.
5. Jumeirah reserves the right
to amend, update or change any aspect pertaining
to the r&R Programme at any time in whole
or in part without prior notice.
6. Jumeirah is not responsible
for Partner withdrawals from the Programme,
or Partner Award cancellations caused by withdrawals
or discontinuances of Partner services, which
may affect the awards offered.
7. Jumeirah is not responsible
for requests or correspondence lost or delayed
via post or electronic mail. Jumeirah
is not responsible for, and reserves the right
to correct, any pricing or typographical errors,
errors of description, or errors regarding Participating
hotels and Partners.
8. The sale or barter by the Member of any r&R
Points, Award Certificates or other r&R
benefits is prohibited.
9. Any correspondence sent to Members is based
on the information given to Jumeirah.
Each Member is responsible for notifying their
Sales Manager in writing of any changes in Membership
details or update profile on the website.
10. If Members telephone their Sales Manager,
for security reasons Jumeirah
may ask date of birth and/or other information
to verify Member identity.
11. It is possible for Members to edit their
profiles online. Alternatively, they can send
any changes to the Sales Manager or address
to Jumeirah. These changes must
be sent in writing on a company letterhead,
signed by the authorised signatory.
12. In the event of a Membership Card being
lost, stolen or damaged, the Member must inform
their Sales Manager within 24 hours.
13. Members may terminate Membership by giving
Jumeirah notice in writing, which
must be on company letterhead and signed by
the authorised signatory. The Membership will
terminate immediately upon receipt by Jumeirah of such notice.
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20. r&R Points may be earned from the
day of completed enrolment into the r&R
Programme.
21. To ensure r&R Points are earned for
qualifying spend, Members must quote their r&R
Membership Number when making a reservation
or booking an event. If the Membership Number
is not given when a booking is made, r&R
Points may not be credited to the r&R Account.
r&R Membership Numbers will only be accepted
at the time of reservation.
22. r&R Points can be earned on rooms, food
and beverage transactions charged to a room
stay and conference and banqueting transactions
as specified by Jumeirah.
r&R Points will be awarded on all eligible
room rates. Eligible corporate room rates are
those defined as 'publicly available' via Travel
Consultants, Jumeirah's website
and the hotel directly. Non-eligible rates are
defined as airline crew rates, travel industry
employee rates, individual wholesale/tour operator
packages, groups and rates of Jumeirah
employees. Barter, complimentary and Award stays
do not qualify for r&R Points. All rooms
must be reserved under the Company's name. Jumeirah reserves the right to introduce
additional items as qualifying spend.
23. Members should allow up to seven days from
the payment of
monies due, for r&R Points to reach the
Members' Accounts.
24.r&R Points will not be earned on food
and beverage transactions not charged to the
room, service charges, tax paid, VAT, telephone
calls, miscellaneous items, visit visas and
paid out charges. Jumeirah reserves
the right to introduce additional exclusions
at any time and without notice.
25. r&R Points are earned on the net amount
after any discount has been applied to the invoice.
26. r&R Points are valid for 24 months from
the date of transaction. Expired r&R Points
will be cancelled automatically.
27. An online statement of r&R Points will
be communicated to the assigned Member only,
on a regular basis (during the validity period
of the Card).
28. Jumeirah will only provide
information and changes in the Programme to
Members who are active Companies.
29. Jumeirah reserves the right
to correct any r&R Points values or statements
communicated in error.
30. If a Member wishes to claim any adjustment
to the number of r&R Points credited, the
Member must do so within six months from the
date of transaction and by sending written details
of the claim to their Sales Manager, together
with the copy of the bill for which correct
number of r&R Points has not been credited.
Members can also claim for missing r&R Points
online. Failure to supply the adequate documentation
may result in the denial of retroactive credits.
31. r&R Points may not be combined or transferred
with any other loyalty scheme operated by Jumeirah or any other airline.
32. r&R Points can only be used by employees
of the Member Company.
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33. r&R Points can be exchanged for a
variety of r&R Awards as specified in the
Awards Table.
34. To claim an Award, Members must either contact
their Sales Manager or use email, or the Internet.
All Awards must be requested two weeks in advance
of the date of utilisation of the Award. The
Member must make a reservation in advance before
they can use their Awards as payment for a room
stay or dining, and must state that the reservation
is on a Redemption basis.
35. Once a reservation is booked on a confirmed
rate it cannot be changed to an Award.
36. Retail items and third party vouchers taken
as an Award take up to 28 days for processing
and delivery.
37. Jumeirah reserves the right
to decline any Redemption if the correct timescales
and procedures are not followed.
38. Awards are not redeemable for cash.
39. Awards may not be combined or used in conjunction
with any other promotions or special offers.
40. All Red Letter Days Experiences are subject
to their terms and conditions.
41. Jumeirah reserves the right
to withdraw, amend or add to any Awards and/or
offer alternative Awards at any time or impose
any requirements or restrictions relating to
the use of such Awards.
42. Jumeirah will not be held
responsible for replacing lost, stolen, or damaged
r&R Awards vouchers. Unused r&R Awards
vouchers may not be returned for r&R Point
re-credit.
43. In order to qualify for an Award, the Company
must have sufficient r&R Points accumulated
in the Account to redeem the Award as specified
by Jumeirah.
44. Awards must be used within six months from
date of issue. If not used within six months,
redeemed r&R Points will be forfeited.
45. Jumeirah reserves the right
to impose or change the time limit upon the
validity for Redemption of any r&R Points,
which have been allocated by Jumeirah.
This limit may be amended by Jumeirah
from time to time, entirely at Jumeirah's
own discretion.
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